Terms of Use

Last updated: 16 August 2026.

These terms apply when you use the Novated Self Serve website and services. By using the site, requesting a quote, or creating an account, you agree to them. Please read them alongside our Privacy Policy.

In these terms, "we", "us" and "our" mean Novated Self Serve (ABN 72 149 866 375).

1. What we do

We help you build, arrange, and manage a novated lease. We act as an intermediary between you, your employer, and a financier. We are not the credit provider. Finance is provided by the financier, subject to their approval and terms.

2. General information, not personal advice

The quotes, calculators, and information on this site are general in nature and are not personal financial, tax, or credit advice. They do not take into account your individual objectives or circumstances. Consider your own situation and seek independent advice before making a decision.

3. Quotes and estimates

A quote is indicative and based on the information available at the time. Final figures, including the vehicle drive-away price, on-road costs, and your finance terms, are confirmed before anything is finalised. Quotes may change if your circumstances, the vehicle price, or finance terms change.

4. Fees

Our fee is a single flat fee, shown to you clearly in your quote before you proceed. We do not take undisclosed commissions on your finance. Any financier or third-party fees that apply are also shown in your quote.

5. Eligibility and your responsibilities

• You must be at least 18 years old and able to enter into a legally binding agreement.
• You agree to give us accurate and complete information, and to keep it up to date.
• You are responsible for keeping your account login secure.
• Your lease depends on your employer agreeing to salary package it and on the financier approving your finance.

6. Finance and credit

Any finance is provided by the financier under a separate agreement between you and them, and is subject to their assessment and approval. We help you prepare and submit your application, but we do not decide whether finance is approved.

7. Your account and documents

Your account lets you track your application, sign documents electronically, and store your lease documents. You agree to use it only for your own lease and not to misuse the service.

8. Intellectual property

The content, design, and software on this site are owned by us or our licensors. You may use the site for its intended purpose, but you may not copy, resell, or reverse engineer it.

9. Third parties

Our service involves third parties such as financiers, insurers, employers, and vehicle suppliers. We are not responsible for the products, services, or conduct of those third parties, though we choose our partners carefully.

10. Disclaimers and liability

We aim to keep the site accurate and available, but we do not guarantee it will always be error free or uninterrupted. To the extent permitted by law, we are not liable for loss arising from your use of the site or reliance on general information provided through it. Nothing in these terms limits rights you have under the Australian Consumer Law that cannot be excluded.

11. Governing law

These terms are governed by the laws of Western Australia, Australia, and you submit to the courts of that place.

12. Changes

We may update these terms from time to time. The current version is always available on this page, with the date it was last updated shown at the top.

13. Contact us

Questions about these terms? Reach us at help@novatedselfserve.com.au or call 1300 787 560.