Privacy Policy

Last updated: 16 August 2026.

Novated Self Serve helps you set up and manage a novated lease. To do that we handle personal and financial information, and we take that responsibility seriously. This policy explains what we collect, why, who we share it with, and the choices you have.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). In this policy, "we", "us" and "our" mean Novated Self Serve (ABN 72 149 866 375).

1. Information we collect

• Identity and contact details: your name, email, mobile number, date of birth, and address.
• Employment details: your employer, role, income, and payroll information, so your lease can be salary packaged.
• Financial details: the information needed for a finance application, including assets, liabilities, and your driver licence.
• Vehicle and lease details: the car you choose, your quote, and the running costs of your lease.
• Documents you upload: such as your licence, payslips, and tax invoice.
• Usage information: how you use our website, collected through cookies and analytics (see section 6).

2. How we collect it

We collect information directly from you when you use our calculator, request a quote, chat with our assistant, create an account, or complete a finance application. We also receive information from your employer and, where relevant, from a financier, insurer, or vehicle supplier involved in your lease.

3. Why we use your information

• To prepare quotes and help you build a novated lease.
• To submit and progress your finance application with a financier.
• To arrange the salary packaging agreement with your employer.
• To set up, manage, and reconcile your lease, including running-cost budgets and reporting.
• To provide support and keep you updated on your application.
• To meet our legal, tax, and regulatory obligations.
• To send you marketing about our services, where you have consented (see section 8).

4. Who we share it with

We only share your information with parties who need it to deliver your lease:

• Financiers (for example the financier assessing your application), to arrange your finance.
• Your employer, to set up and run the salary packaging of your lease.
• Insurers and vehicle suppliers, where they form part of your lease.
• Service providers that help us operate, such as our secure hosting and database provider, email and SMS providers, and payment or trust-account partners. These providers act on our instructions and are bound to protect your information.
• Regulators, courts, or law enforcement, where we are required or permitted by law.

We do not sell your personal information.

5. Storing and securing your information

Your information is stored securely, with access limited to those who need it. Documents you upload are kept in private storage that is not publicly accessible. We use access controls and encryption in transit, and we retain your information only for as long as we need it or are required to keep it by law.

6. Cookies and analytics

Our website uses cookies and analytics tools (such as Google Analytics and, where you consent, advertising pixels) to understand how the site is used and to improve it. When you first visit, you can choose whether to allow non-essential analytics and advertising cookies. Essential cookies needed to run the site are always on. You can change your choice at any time, and you can also control cookies through your browser settings.

7. Overseas disclosure

Some of our service providers may store or process information outside Australia. Where they do, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

8. Marketing and your choices

We only send you marketing where you have agreed to receive it, and you can opt out at any time using the unsubscribe link in our emails or by contacting us. Opting out of marketing does not affect messages we need to send you about your lease or application.

9. Accessing or correcting your information

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong. Contact us using the details below and we will respond within a reasonable time.

10. Complaints

If you have a concern about how we have handled your information, please contact us first so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to this policy

We may update this policy from time to time. The current version is always available on this page, with the date it was last updated shown at the top.

12. Contact us

Questions about your privacy? Reach us at help@novatedselfserve.com.au or call 1300 787 560.